Coronavirus Policy

19.7.2021

Dear Customer,

Our first priority is to ensure that our staff and customers are safe and to maintain public health in-line with the most recent Government advice announced on 12.7.21. At the same time, all of our customers will play a critical role in keeping homes and businesses across the UK and Ireland safe and secure.

As a result, the government has made a specific exception for companies that provide hardware that allows us and our customers to continue trading. The link to the official government guidelines can be found here:

https://www.gov.uk/coronavirus

Even though we are open and operating, we must do everything we can to ensure that everyone remains safe.

Call Out Service
We are still offering a full 24 hour emergency call out service. We have still implemented some safety measures, we will attend site and tend to any job in hand the customer requires our assistance.

All work undertaken will be done with the below social distancing measures in place, please see details below –

• Our locksmiths will ensure they sanitise their hands before entering any customer’s property.
• The working area will be fully wiped down after completion with antiseptic products.
• Payments will be taken through our banking app wherever possible, all we require is for the customer to have their bank card to hand. Other methods of payment will still be accepted except for cheques.
• We will try and maintain a 2m distance from customers wherever possible.
• Our Engineers will ask all customers if they would like us to wear a mask or not for the duration of us carrying out any work.
• Although we are very grateful at the offer of refreshments from customers at present we will not be able to accept such gestures.
• Our engineers will not ask to use any of your toilet facilities.
• We ask any customers who have symptoms or are unwell refrain from calling us out until your self isolation period is over.

All of our staff will not be present at work if they or anyone they have been in contact with develop any symptoms connected to CoronaVirus or if they feel unwell in any way. Self isolation guidelines will apply.

We will continue to monitor everything and update when necessary. If anyone has any questions please do not hesitate to contact us 01302 272 162

Please keep safe and take care.

Kind regards